Contact information
Contact Us
Effective Date: September 15, 2025
At PETAL & SCRIPT, we value clear, reliable, and responsive communication. Whether you have questions about our embossing machines, your order, shipping, or returns, our support team is here to help.
1. How to Contact Us
📧 Email Support
Email is our primary support channel.
Email: petalandscript@gmail.com
You can contact us regarding:
Order status and tracking
Returns and refunds
Shipping inquiries
Product details and usage questions
General customer support
We aim to respond to all emails within 24 hours on business days.
📝 Contact Form
You may also reach us using our online contact form:
👉 www.petal-script.com/pages/contact
Messages submitted through the form are securely delivered to our support team. Please include your order number (if applicable) for faster assistance.
📬 Mailing Address
For written correspondence only:
PETAL & SCRIPT
3254 16th Street North
St. Petersburg, FL 33704
United States
2. Customer Support Availability
🕒 Business Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
Excluding public holidays
Messages received outside business hours will be answered the next business day.
3. Scope of Support
Our support team can assist you with:
✔ Orders & Shipping
Order confirmation and tracking
Shipping timelines and delivery updates
✔ Product Assistance
Embosser usage guidance
Material compatibility questions
Care and maintenance advice
✔ Returns & Refunds
Return requests and eligibility
Refund and exchange processes
✔ Website & Checkout Issues
Payment or checkout concerns
Website navigation support
4. Customer Responsibilities
To help us assist you efficiently, please ensure that:
Contact details provided are accurate
Order numbers are included when applicable
Communication remains respectful and professional
We reserve the right to refuse service for abusive or inappropriate communications.
5. Additional Resources
For quick answers, you may also review:
FAQ Page: www.petal-script.com/pages/faq
Return & Refund Policy
Shipping Policy
Privacy Policy
Terms of Service
6. Privacy & Security
Information shared with us via email or contact forms is handled securely and in accordance with our Privacy Policy. We do not share customer communications with third parties without consent unless required by law.
7. Escalation & Resolution
If your issue is not resolved after contacting us, you may request further review. Escalated inquiries are typically reviewed within 2–3 business days, and we will keep you informed throughout the process.
8. Contact Summary
📧 Email: petalandscript@gmail.com
📝 Contact Page: www.petal-script.com/pages/contact
📍 Mailing Address:
3254 16th Street North,
St. Petersburg, FL 33704, USA
⏱ Support Hours:
Monday–Friday, 9:00 AM–6:00 PM (EST)