Shipping policy
Shipping Policy
Effective Date: September 15, 2025
At PETAL & SCRIPT, we are committed to providing clear, reliable, and transparent shipping services so our customers can enjoy a smooth and confident shopping experience when ordering embossing machines and crafting tools from www.petal-script.com
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1. General Shipping Information
1.1 Our Commitment
We work closely with trusted logistics partners to ensure your orders are processed carefully and delivered safely.
1.2 Shipping Regions
We currently ship to:
The United States
Selected international destinations
Available shipping options will be displayed at checkout based on your location.
1.3 Transparency
Shipping costs, estimated delivery times, and available methods are clearly shown before payment.
2. Order Processing Time
2.1 Standard Processing
Orders are typically processed within 1–3 business days after payment confirmation.
2.2 Peak Periods
During high-demand periods (holidays, promotions, or product launches), processing times may extend by 1–3 additional business days.
2.3 Custom or Bulk Orders
Customized or bulk orders may require extra preparation time. If applicable, we will notify you by email.
3. Shipping Methods & Delivery Time
3.1 Domestic Shipping (United States)
Standard Shipping: 7-12 business days
Expedited Shipping: 7-10 business days
Express Shipping: 7-8 business days (available in select areas)
3.2 International Shipping
International orders typically arrive within 8–20 business days, depending on destination, customs clearance, and local carriers.
3.3 Shipping Carriers
We partner with reliable carriers such as USPS, UPS, FedEx, and DHL, depending on location and service level.
4. Shipping Costs
4.1 Calculation
Shipping fees are calculated at checkout based on:
Destination
Package weight and dimensions
Selected shipping method
4.2 Promotions
Free or discounted shipping promotions may be offered occasionally and will be clearly displayed on our website.
5. Order Tracking
5.1 Tracking Information
Once your order ships, you will receive a confirmation email with a tracking number.
5.2 Tracking Updates
Tracking details may take up to 24 hours to update after shipment.
6. Delivery Estimates & Delays
6.1 Estimated Times
Delivery times are estimates and not guaranteed. Delays may occur due to weather conditions, customs inspections, or carrier disruptions.
6.2 Address Accuracy
Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses caused by incorrect or incomplete addresses.
7. Ownership & Risk of Loss
Ownership of products transfers to the customer once the order has shipped. Risk of loss passes upon successful delivery to the provided address.
8. Failed Deliveries & Returned Packages
8.1 Failed Delivery Attempts
If a package is returned due to failed delivery attempts, the customer may be responsible for re-shipping costs.
8.2 Unclaimed Packages
Packages returned as unclaimed may be treated as returns according to our Return & Refund Policy.
9. International Shipping Notes
9.1 Customs & Duties
International customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.
9.2 Customs Delays
Customs processing times vary by country and are outside our control.
10. Restricted Shipping Locations
We currently do not ship to:
P.O. Boxes
APO/FPO military addresses
Countries or regions restricted under U.S. trade regulations
11. Damaged or Lost Shipments
11.1 Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with clear photos of the packaging and product.
11.2 Lost Packages
If tracking shows “delivered” but you did not receive your order, notify us within 7 business days so we can assist with carrier claims.
12. Order Changes & Cancellations
12.1 Before Shipment
Order changes or cancellations may be requested within 24 hours of purchase by contacting us.
12.2 After Shipment
Once an order has shipped, changes or cancellations are no longer possible.
13. Holiday & Peak Season Shipping
During major holidays and promotional periods, processing and delivery times may be longer than usual. We recommend ordering early during peak seasons.
14. Customer Communication
We provide order updates via email. Please ensure emails from service@petal-script.com
are not blocked or filtered as spam.
15. Contact Information
For any shipping-related questions, please contact us:
📧 Email: petalandscript@gmail.com
📄 Contact Page: www.petal-script.com/pages/contact