Refund policy
Return & Refund Policy
Effective Date: September 15, 2025
At PETAL & SCRIPT, we want every customer to feel confident and secure when purchasing our embossing machines and accessories from www.petal-script.com
. This Return & Refund Policy explains when and how returns, exchanges, or refunds may be requested.
Our goal is to be fair, transparent, and responsive while protecting product quality and operational integrity.
1. General Policy
1.1 Customer Satisfaction
We stand behind the quality of our embossing machines. If you are not fully satisfied with your purchase, you may be eligible for a return or refund under the conditions outlined below.
1.2 Return Window
Return requests must be submitted within 15 days of delivery.
Requests made after this period may be reviewed on a case-by-case basis, especially for defective or damaged items.
1.3 Condition of Returned Items
To qualify for a return:
Items must be unused, unassembled, and in original packaging.
Products showing signs of use, wear, customization, or damage caused by improper handling are not eligible for return.
2. How to Start a Return
2.1 Contact Us First
Please email petalandscript@gmail.com
with:
Your order number
Reason for return
Photos or videos (if the item is defective or damaged)
Our support team will respond within 24 hours with return instructions.
2.2 Authorization Required
All returns must be approved in advance.
Unapproved or unsolicited returns may be refused.
3. Return Shipping
Customers are responsible for return shipping costs unless the item is:
Defective
Damaged on arrival
Sent in error
We recommend using a trackable shipping service. We are not responsible for lost return shipments.
4. Refunds
4.1 Refund Method
Approved refunds will be issued to the original payment method.
4.2 Processing Time
Refunds are processed within 5–10 business days after inspection.
Processing time may vary depending on your payment provider.
4.3 Partial Refunds
Partial refunds may apply if:
The item is returned with missing parts
Packaging is damaged
The product condition differs from its original state
5. Exchanges
5.1 Exchange Eligibility
We accept exchanges for:
Incorrect items
Manufacturing defects
Shipping damage
Exchanges are subject to product availability.
5.2 Exchange Process
The original item must be returned and inspected before a replacement is shipped.
Shipping fees may apply unless the exchange is due to our error.
6. Damaged or Defective Products
6.1 Reporting Issues
If your order arrives damaged or defective, please contact us within 7 days of delivery and include clear photos or videos.
6.2 Resolution Options
Depending on the situation, we may offer:
A full refund
A replacement at no extra cost
Store credit
7. Order Cancellations
7.1 Before Shipment
Orders may be canceled before shipment by contacting us as soon as possible.
7.2 After Shipment
Once an order has shipped, it cannot be canceled. You may request a return after delivery.
8. Non-Returnable Items
The following items are not eligible for return or refund:
Customized or personalized products
Final sale items
Gift cards
9. International Orders
International returns are accepted under the same conditions.
Customers are responsible for:
Return shipping costs
Customs duties or taxes
Delays caused by customs are beyond our control.
10. Policy Updates
This policy may be updated periodically. Any changes will be posted on our website and take effect immediately unless stated otherwise.
11. Contact Information
📧 Email: petalandscript@gmail.com
📄 Contact Page: www.petal-script.com/pages/contact
We are committed to providing personal support and responding to every inquiry promptly.